FAQ






Are you licensed?

YES, I am licensed by the Virginia Cosmetology & Barbers Board to braid, style, cut and provide natural hair care solutions for you. I am also licensed to teach barbering and natural hair care.

Where are you located? 

I only offer mobile service by appointment only. I live in the Richmond, VA area but I travel to Hampton Roads, DC, parts of NC, MD, DC and all locations in between. There is a mobile fee based on mileage to each location from 23230. I assure you that I still maintain the highest level of professionalism as if I were still working in a salon/barbershop.

How does the mobile service work?

I currently only offer mobile service. There is a mobile fee based on mileage, in addition to the service(s) you choose. Mileage is calculated based on the shortest distance on Google Maps from Richmond, VA 23230. You may schedule online as normal at my online scheduling site. Please be sure to include the address where you want the service done. The mobile fee is not included in the price for service. Please contact me in advance for locations further than 100 miles round trip. Once your appointment is confirmed (you will receive an email), I will arrive with all my equipment including dryers and utensils needed to perform the service(s) requested. Please be clear about what you need done prior to your appointment. I will only bring what I need to perform the work requested. Please treat this as a professional appointment and be respectful of my time.

$10 flat fee up to 50 round trip miles from Richmond, VA 23230 $0.50 per mile 51+ round trip miles from Richmond, VA 23230

Do I provide hair and/or accessories?

Unfortunately, I do not provide hair, beads or hair color except for highlighting and henna color services. I will be happy to assist in the purchase of any hair and/or accessories needed to provide an excellent service PRIOR to the scheduled appointment time. The "Afro Kinky Bulk Human Hair" used for loc extensions/rewrap/repairs can be purchased through my distributor here. It must be ordered at least 3 business days prior to your appointment and will be provided when I arrive to your appointment.

Am I able to use my own products?

Yes, I welcome the use of your own products. While I welcome the use of your own products, there will be no discount in price for providing your own product, nor will I be liable for the results when utilizing your product. I also reserve the right to refuse to utilize a product that I don't feel comfortable with or that I don't feel will provide effective results for the service requested. Please inform me of allergies that you have prior to your appointment so that I may accommodate you.

Are gift cards available?

Yes, e-gift cards can be purchased via the Square Marketplace. You can order via the Marketplace, where you can choose an eGift Card design, amount, time of delivery, as well as add a personal message and the recipient's information. You will enter your payment information and receive an email confirmation of your order. Please see the Gift Cards Terms and Conditions for full details.

Do I do children's hair?

I am very kid-friendly. The "Kid's Styling" section is reserved specifically for children ages 12 and under. If a children's service is selected for a client over the age of 12, the price will be adjusted accordingly. All children's styles are based on natural hair (extensions are additional and prices are listed in adult prices). If a style is not listed under the "Kid's Styling" section, the price listed under the other sections is the price for both children and adults.

What is the Styles For Grades Program?

My "Styles For Grades" Program is a rewards program for students in grades K-12 in Richmond City, Henrico and Chesterfield County public and private schools. Honor/scholar roll recipients are rewarded each quarter for their academic excellence. Get complete participation details here. Please consider donating to the program.

What is the Late Cancellation policy?

My customers are able to book and/or cancel their appointments online 24/7, up to a year in advance at http://stylesbysheba.genbook.com for their convenience. Please be aware that it is important to keep your appointment or cancel when their is a foreseeable problem, in order to maximize the time of all of my clients. If you fail to call or be available for an appointment, you will forfeit your deposit (if applicable), be charged a $25.00 non-refundable appointment fee to the card on file, or be charged a $25.00 non-refundable appointment fee PRIOR to scheduling your next appointment. Appointments cancelled within 24 hours of your appointment start time will be considered a late cancellation. Future appointments will only be honored AFTER the $25.00 non-refundable appointment fee is paid. The payment will be charged to the payment method on file or can be made by phone or online by choosing the "Late Cancellation Fee". Please note that changing the location of your appointment may result in a different mobile fee. Please be prepared to pay the difference, if applicable.

What are your hours?

Monday - Saturday 9:00am - 7:00pm

*** PLEASE NOTE THAT DUE TO THE RECENT CONCERNS WITH COVID-19 (CORONAVIRUS), STYLES BY SHEBA WILL BE CLOSED UNTIL FURTHER NOTICE.

ALL APPOINTMENTS ARE MOBILE AND BY APPOINTMENT ONLY!

I know that not everyone can work within regular hours. If you need accommodations outside of normal operating hours, please contact me in advance via e-mail or by phone. I will try my best to reasonably accommodate all requests. All appointments with a start time before 9am or after 7pm will require a $25.00 deposit at the time of scheduling. If the appointment slot is not available, you will not incur a charge. Deposits will be forfeited if appointment is not cancelled within 24 hours of appointment start time or by not being available upon my arrival for more than 15 minutes after scheduled start time.

PLEASE, PLEASE, PLEASE only contact me via text/phone during business hours. If you send an email, I will try my hardest to reply within one next business day. If, for whatever reason, I cannot answer the phone during business hours, please leave one (1) message and I will try to reply within one business day. It is not necessary to call or message repeatedly if I do not respond right away. I drive to appointments and I'm constantly using my hands during appointments so please, be patient.

Is there a fee for consultations?

Please note that I currently only offer mobile service and do not typically travel for consultations. I will gladly answer any questions you may have via telephone or e-mail. If you absolutely MUST have a consultation, there will be a mobile fee based on mileage to the location of your choice and there will be a $25 non-refundable deposit, good towards your first appointment scheduled within 30 days of your consultation. If you schedule your service within 30 days of your consultation, your $25 deposit will go towards your service. If you fail to schedule (or keep your appointment) within 30 days, you will forfeit your deposit. No exceptions!

How do I cancel my appointment?

In the event that you need to cancel your appointment, you may cancel through your confirmation e-mail if booked online, via e-mail, or by phone during normal business hours (9am-7pm Mon-Sat ONLY). Any cancellation within 24 hours of appointment start time will be considered a LATE CANCELLATION and will require a $25 late cancellation fee prior to scheduling your next appointment. This will be in addition to your service(s). There will be a $25 deposit required following 3 consecutive cancellations. NO EXCEPTIONS!

Are deposits required?

A $25 refundable deposit is requested for appointment times outside of normal operating hours, following 3 consecutive cancellations, henna coloring, herbal deep conditioning, for consultations, and for any service over $150. Deposits are refundable when cancelling appointment at least 24 hours prior to appointment start time. Deposits for consultations are non-refundable; however, if you schedule an appointment within 30 days of your consultation, your $25 deposit will go towards your appointment. Non-refundable appointment fees are required for persons who previously did not show up nor call for a prior appointment (Late Cancellation). This is completely separate from a deposit. In the event that a person is required to pay a deposit and/or appointment fee for a future appointment, they are required to do so by phone or online by credit/debit prior to scheduling. Deposits will be credited towards the service performed, provided that the client is available no later than 15 minutes for their scheduled appointment. A person who cancels within 24 hours of their appointment start time or shows up more than 15 minutes after a scheduled appointment time without calling is also considered to be a Late Cancellation.

Deposits will be forfeited (even if the service is subsequently performed) and 15 minutes or more of tardiness will possibly result in the loss of that appointment slot.

Are refunds issued?

Refunds are issued when a deposit or mobile fee has been paid and the appointment needs to be cancelled or rescheduled, provided the appointment is cancelled at least 24 hours prior to the start of the appointment time. If scheduled online via the appointment scheduling website, you may cancel online through your confirmation e-mail. The late cancellation fee is non-refundable, even if you cancel or reschedule your appointment, but will not be required for future appointments. I do not issue refunds for services performed under any circumstances.

I also do not reimburse for hair and/or accessories or deposits for appointment slots that are missed. I will do my best to accommodate your schedule and provide the best service I can. If you are disappointed with your service, I encourage you to express so at any time and I will gladly do what I can, within reason, to help rectify the situation.

Hair care is my passion and I want nothing more than the satisfaction of my clients so please communicate as clearly as possible if there is a problem.